Last updated: 1 October 2026
Level Trust respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, make a donation, apply to volunteer, participate in our activities or otherwise interact with Level Trust.
Level Trust is a registered charity in England and Wales, charity number 1178223.
For the purposes of UK data protection law, Level Trust is the data controller responsible for the personal information described in this policy.
Level Trust – Uniform Exchange
Unit 2G
Frasers Plus
Luton
LU1 2TW
Telephone: 07480 753905
You can also contact us using the Contact Us page on leveltrust.org.
The personal information we collect depends on how you interact with us.
If you contact us, we may collect:
your name
email address
telephone number
the contents of your enquiry
any other information you choose to provide
If you donate to Level Trust or take part in fundraising, we may collect:
your name
contact details
billing or postal address
donation amount and date
payment reference information
recurring donation information
fundraising activity
Gift Aid information and declarations, where applicable
correspondence relating to your donation
Payment information may be processed directly by our payment provider. Level Trust does not normally need to receive or store your complete bank or payment card details.
If you apply to volunteer with Level Trust, we may collect information including:
your name
address
email address
telephone number
skills and experience
reasons for volunteering
information about your eligibility to undertake the role
information relevant to your ability to safely perform the role
referee names and contact details
employment, education or volunteering history
information supplied during the recruitment process
safeguarding and DBS information where appropriate
If you provide the details of a referee, you should ensure that they are aware that their information is being provided to Level Trust.
As a children’s charity, some of our services involve children, young people, parents, carers and families.
Depending on the service or activity, we may need to collect information such as:
names and contact information
age or date of birth
school or educational information
parent or carer details
emergency contact information
attendance information
information required to provide support
health, accessibility, dietary or additional needs
safeguarding information
photographs, videos or personal stories where appropriate permissions have been obtained
We take particular care when processing information relating to children and young people.
If you apply for employment with Level Trust, we may collect information contained within your application, CV, references and other information necessary for the recruitment process.
When you visit our website, we may automatically receive technical information including:
your IP address
browser type
device information
pages visited
approximate location derived from your network
referral source
website activity
cookie preferences
Please see our Cookie Policy for more information.
We may use your personal information to:
respond to enquiries
provide our charitable services
process donations
administer recurring donations
manage Gift Aid
manage volunteers
carry out recruitment and reference checks
carry out appropriate safeguarding checks
organise activities, events and programmes
communicate with families, schools and partner organisations
keep appropriate records of our work
administer fundraising activities
send communications you have requested
operate, maintain and improve our website
prevent fraud or misuse
protect the safety of children, young people, volunteers, staff and others
meet our legal, regulatory and financial obligations
respond to complaints
establish, exercise or defend legal claims
We will not use personal information for purposes that are incompatible with the reason it was originally collected unless we are permitted to do so by law.
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Where you have freely given us permission to use your information for a particular purpose.
You can withdraw consent at any time.
Where using your information is necessary to enter into or perform an agreement with you.
Where we need to process information in order to comply with a legal or regulatory requirement.
Where processing is reasonably necessary for the legitimate operation of Level Trust and those interests do not override your rights and freedoms.
This may include administering our charity, communicating with supporters, improving our services, maintaining security and keeping appropriate records.
In exceptional circumstances, we may process information where it is necessary to protect someone’s life or physical safety.
Some information requires additional protection under data protection law.
This may include information about:
health
disability
racial or ethnic origin
religion
sexual orientation
biometric information
other protected characteristics
We will only collect and process this information where it is necessary and where an appropriate lawful condition applies.
Because Level Trust works with children and vulnerable people, we may also process safeguarding information or information relating to criminal convictions where this is necessary and permitted by law.
Appropriate safeguards and access controls will be applied to this information.
We do not sell personal information.
Where necessary, we may share information with trusted organisations including:
website and IT providers
email and communications providers
payment and Direct Debit providers
banks and financial institutions
professional advisers
accountants and auditors
schools, nurseries and educational organisations
organisations helping us deliver charitable services
safeguarding organisations
Disclosure and Barring Service services where appropriate
government departments
HM Revenue & Customs
regulators including the Charity Commission and Information Commissioner’s Office
law enforcement agencies where required
other organisations where disclosure is required by law
We only share information where there is an appropriate reason to do so.
Online donations may be processed by third party payment providers, including providers used for Direct Debit or online payment processing.
These organisations may process personal information as independent data controllers or data processors and may have their own privacy policies.
Some of the technology providers we use may process or store information outside the United Kingdom.
Where this happens, we will take appropriate steps to ensure that personal information continues to receive an appropriate level of protection in accordance with UK data protection law.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, safeguarding, regulatory, accounting and reporting requirements.
Different types of information may therefore be retained for different periods.
For example:
accounting and financial records are normally retained for at least the period required by charity and tax legislation
Gift Aid declarations and associated information are retained for the period required by HMRC
unsuccessful volunteer or employment applications will normally be retained only for a reasonable period after the recruitment process unless there is a legitimate reason to retain them longer
safeguarding records may need to be retained for longer periods in accordance with safeguarding requirements
enquiry information will be retained for as long as necessary to deal with the enquiry and any appropriate follow up
consent records may be retained so that we can demonstrate how and when consent was obtained or withdrawn
Information that is no longer required will be securely deleted, destroyed or anonymised.
We take appropriate technical and organisational measures to protect personal information against:
unauthorised access
loss
destruction
alteration
misuse
accidental disclosure
Access to personal information is restricted to people who reasonably need it to perform their role.
No internet based service can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.
Depending on the circumstances, you may have the right to:
be informed about how your information is used
request access to personal information we hold about you
request correction of inaccurate or incomplete information
request deletion of your personal information
request restriction of how your information is used
object to certain types of processing
request transfer of your information where applicable
withdraw consent where processing is based on consent
raise concerns about certain automated decisions where applicable
These rights are not absolute and some may only apply in particular circumstances.
Level Trust recognises that children and young people require particular protection when their personal information is used.
We aim to collect only information that is necessary for our work and to explain how information will be used in an appropriate and understandable way.
Where necessary, we may obtain permission from a parent or carer.
There may also be circumstances where we need to process or share information without consent in order to meet safeguarding obligations or protect a child or another person from harm.
Where required, we will only send electronic marketing communications where we have an appropriate lawful basis to do so.
You can ask us to stop sending marketing communications at any time.
If you are concerned about how Level Trust has handled your personal information, please contact us first so that we have an opportunity to investigate.
You also have the right to raise a complaint with the Information Commissioner’s Office.
Information about making a complaint can be found at ico.org.uk.
We may update this Privacy Policy from time to time to reflect changes to our activities, website, technology or legal obligations.
The latest version will be published on this website with its most recent review date.
Last updated: 1 October 2026
Under UK data protection law, individuals may have the right to ask Level Trust to delete personal information held about them.
This is commonly known as the right to erasure or the right to be forgotten.
The right is not absolute and there are circumstances where Level Trust may need or be permitted to retain information.
You may have the right to ask us to erase personal information where:
the information is no longer required for the purpose for which it was collected
you previously gave consent and have now withdrawn it
you object to processing based on legitimate interests and there is no overriding reason for us to continue
your information has been processed unlawfully
the information must be deleted to comply with a legal obligation
other circumstances under applicable data protection legislation apply
You may also object to the use of your personal information for direct marketing.
The right to erasure does not apply in every situation.
We may need to keep some or all of your personal information where it is necessary:
to comply with a legal obligation
to retain charity, tax or accounting records
to retain Gift Aid records
for safeguarding purposes
for the establishment, exercise or defence of legal claims
to protect the rights or safety of another person
for certain public interest, research, statistical or archiving purposes where permitted by law
for another lawful reason that means the information cannot yet be deleted
Where only part of your information needs to be retained, we will consider whether the remaining information can be deleted.
Particular consideration will be given to requests involving personal information collected about children and young people.
However, safeguarding or legal requirements may mean that some records must continue to be retained.
You can request deletion of your personal information by contacting Level Trust.
Please provide:
your full name
your contact details
details of the information you would like us to delete
any information that will help us locate your records
Requests can be made through the Contact Us page on leveltrust.org, by telephone or in writing.
Level Trust – Uniform Exchange
Unit 2G
Frasers Plus
Luton
LU1 2TW
Telephone: 07480 753905
You do not need to use the words “right to be forgotten” for us to treat your communication as an erasure request.
We may ask for reasonable information to confirm your identity before deleting personal information.
We will only ask for information that is necessary and proportionate for this purpose.
This is intended to prevent somebody else from fraudulently requesting deletion of your information.
We will respond to a valid request without undue delay and normally within one month.
In certain circumstances, the response period may be extended where a request is particularly complex or where a number of requests have been made.
If an extension is required, we will explain this to you.
Where appropriate, if information has been deleted and we previously disclosed that information to another organisation, we will take reasonable steps to inform relevant recipients of the deletion where required by law.
Third party organisations may have their own legal responsibilities or reasons for retaining information.
Information may remain temporarily within secure backup systems after it has been removed from our active systems.
Where immediate deletion from a backup is not technically possible, the information will remain protected and will not normally be used for any other purpose before it is overwritten or securely deleted.
If we decide that we cannot comply fully or partly with your request, we will explain the reason unless the law prevents us from doing so.
You may also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
For questions about this policy or your personal information, please contact:
Level Trust – Uniform Exchange
Unit 2G
Frasers Plus
Luton
LU1 2TW
Telephone: 07480 753905
Registered charity number: 1178223
