Last updated: 1 October 2026
These Terms and Conditions govern your use of leveltrust.org.
By using this website, you agree to these Terms and Conditions.
If you do not agree with them, please do not use the website.
This website is operated by Level Trust.
Level Trust is a registered charity in England and Wales, charity number 1178223.
Our contact details are:
Level Trust – Uniform Exchange
Unit 2G
Frasers Plus
Luton
LU1 2TW
Telephone: 07480 753905
You may use this website for lawful purposes and to find out about Level Trust, our charitable work, services, volunteering, fundraising, events and ways to support us.
You must not use the website:
for any unlawful or fraudulent purpose
to deliberately introduce viruses, malware or other harmful material
to attempt to gain unauthorised access to the website or its servers
to interfere with the proper operation or security of the website
to collect information about other users without authority
to impersonate another person
in any way that could damage Level Trust or another person or organisation
We may restrict access to the website where we reasonably believe it is being misused.
We take reasonable care to ensure that information published on this website is accurate and up to date.
However, information is provided for general information purposes and may change from time to time.
We cannot guarantee that all information will always be complete, accurate or current.
Information on this website should not be treated as professional legal, financial, medical, educational or other professional advice.
Where you require specific support, please contact Level Trust or an appropriate professional or organisation.
Information about our programmes, services and eligibility requirements is provided for general guidance.
Availability may depend on factors including:
available funding
stock levels
programme capacity
location
eligibility
referrals
safeguarding requirements
available volunteers and staff
Information on the website does not guarantee that a particular service, item or programme will be available.
Donations made to Level Trust are used to support our charitable purposes and activities.
Unless a donation is made in response to a specific restricted appeal, Level Trust may use donations wherever the need is greatest within its charitable objectives.
Where a donation is made for a specifically restricted purpose, we will seek to use it for that purpose in accordance with applicable charity law.
Online payments and donations may be processed through third party payment providers.
When using a payment provider, you may also be subject to that provider’s terms, privacy policy and security procedures.
Level Trust does not normally receive or retain complete payment card or bank account credentials where they are processed directly by the payment provider.
If you set up a regular or recurring donation, payments will continue according to the frequency and amount selected until the arrangement is cancelled.
You may cancel future recurring payments through the relevant payment provider or by contacting us.
Cancelling a recurring donation will not normally reverse payments that have already been correctly processed.
Charitable donations are generally treated as gifts to Level Trust.
If you believe that:
a donation has been made in error
the wrong amount has been taken
a duplicate payment has been processed
an unauthorised payment has been made
please contact us as soon as reasonably possible.
Requests will be considered according to the circumstances, applicable law and the terms of the relevant payment provider.
Nothing in these Terms affects any statutory rights you may have.
Where available, you may be asked whether Level Trust can claim Gift Aid on your donation.
You are responsible for ensuring that any Gift Aid declaration you make is accurate and that you meet the applicable HM Revenue & Customs requirements.
Please tell us if your circumstances change and your declaration is no longer valid.
If you undertake fundraising on behalf of Level Trust, you must act lawfully, safely and responsibly.
Unless specifically agreed otherwise in writing, independent fundraisers are responsible for organising their own activities and obtaining any licences, permissions, insurance or other approvals required.
You must not suggest that you are an employee or authorised representative of Level Trust unless we have expressly agreed this.
Submitting a volunteer application does not guarantee that you will be offered a volunteering position.
Volunteer appointments may be subject to:
application review
interviews or discussions
satisfactory references
identity checks
safeguarding checks
Disclosure and Barring Service checks where appropriate
training
suitability for the relevant role
Level Trust reserves the right to decline an application where it considers this appropriate.
Volunteer roles do not create an employment relationship unless expressly agreed otherwise in writing.
The welfare and safety of children and young people is important to Level Trust.
People participating in activities or volunteering with Level Trust may be required to comply with our safeguarding policies, codes of conduct and reasonable instructions.
Where we believe that a child, young person or other individual may be at risk of harm, information may be shared with appropriate authorities or safeguarding organisations where necessary and lawful.
You are responsible for ensuring that information you submit through this website is accurate to the best of your knowledge.
You must not knowingly provide false, misleading or fraudulent information.
Where you provide information about another person, such as a referee, you should ensure that you have an appropriate reason to provide their details and that they are aware their information is being supplied to us.
Personal information submitted through the website will be handled in accordance with our Privacy Policy.
Unless otherwise stated, the content of this website belongs to Level Trust or is used with the permission of the relevant rights holder.
This includes:
text
photographs
graphics
branding
logos
videos
downloadable documents
website design and content
You may view and print reasonable portions of the website for personal, educational or non commercial use.
You must not reproduce, republish, modify, sell or commercially exploit our content without permission unless permitted by law.
Some website content may include photographs, quotations or stories about people who have received support from Level Trust.
These materials must not be copied, republished or used out of context in a manner that could identify, embarrass, exploit or cause harm to an individual.
Our website may contain links to third party websites or services.
These links are provided for convenience and information.
Level Trust does not control third party websites and is not responsible for their content, availability, security, privacy practices or terms of use.
A link does not necessarily mean that Level Trust endorses the organisation, service or content concerned.
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted access.
We may temporarily suspend or restrict the website for:
maintenance
security
technical problems
upgrades
circumstances outside our reasonable control
We are not responsible for losses caused solely by temporary website unavailability where we have taken reasonable steps to maintain the service.
We take reasonable measures to maintain website security but cannot guarantee that the website will always be completely free from viruses or other harmful material.
You are responsible for using appropriate security software and protecting your own devices.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
To the extent permitted by law, Level Trust will not be responsible for indirect or consequential losses arising solely from the use of, or inability to use, this website.
We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.
Use of personal information is governed by our Privacy Policy.
Information about cookies and similar technologies is contained in our Cookie Policy.
You can manage optional cookies using the consent controls available on the website.
We may update these Terms and Conditions from time to time.
Changes will take effect when the revised version is published on this website.
The date at the top of this page shows when the Terms were most recently updated.
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute relating to these Terms will be subject to the jurisdiction of the courts of England and Wales, subject to any rights you may have as a consumer to bring proceedings elsewhere.
If you have any questions about these Terms and Conditions, please contact:
Level Trust – Uniform Exchange
Unit 2G
Frasers Plus
Luton
LU1 2TW
Telephone: 07480 753905
Registered charity number: 1178223
