Last updated: 1 October 2026
Level Trust respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, make a donation, apply to volunteer, participate in our activities or otherwise interact with Level Trust.
Level Trust is a registered charity in England and Wales, charity number 1178223.
For the purposes of UK data protection law, Level Trust is the data controller responsible for the personal information described in this policy.
Level Trust – Uniform Exchange
Unit 2G
Frasers Plus
Luton
LU1 2TW
Telephone: 07480 753905
You can also contact us using the Contact Us page on leveltrust.org.
The personal information we collect depends on how you interact with us.
If you contact us, we may collect:
your name
email address
telephone number
the contents of your enquiry
any other information you choose to provide
If you donate to Level Trust or take part in fundraising, we may collect:
your name
contact details
billing or postal address
donation amount and date
payment reference information
recurring donation information
fundraising activity
Gift Aid information and declarations, where applicable
correspondence relating to your donation
Payment information may be processed directly by our payment provider. Level Trust does not normally need to receive or store your complete bank or payment card details.
If you apply to volunteer with Level Trust, we may collect information including:
your name
address
email address
telephone number
skills and experience
reasons for volunteering
information about your eligibility to undertake the role
information relevant to your ability to safely perform the role
referee names and contact details
employment, education or volunteering history
information supplied during the recruitment process
safeguarding and DBS information where appropriate
If you provide the details of a referee, you should ensure that they are aware that their information is being provided to Level Trust.
As a children’s charity, some of our services involve children, young people, parents, carers and families.
Depending on the service or activity, we may need to collect information such as:
names and contact information
age or date of birth
school or educational information
parent or carer details
emergency contact information
attendance information
information required to provide support
health, accessibility, dietary or additional needs
safeguarding information
photographs, videos or personal stories where appropriate permissions have been obtained
We take particular care when processing information relating to children and young people.
If you apply for employment with Level Trust, we may collect information contained within your application, CV, references and other information necessary for the recruitment process.
When you visit our website, we may automatically receive technical information including:
your IP address
browser type
device information
pages visited
approximate location derived from your network
referral source
website activity
cookie preferences
Please see our Cookie Policy for more information.
We may use your personal information to:
respond to enquiries
provide our charitable services
process donations
administer recurring donations
manage Gift Aid
manage volunteers
carry out recruitment and reference checks
carry out appropriate safeguarding checks
organise activities, events and programmes
communicate with families, schools and partner organisations
keep appropriate records of our work
administer fundraising activities
send communications you have requested
operate, maintain and improve our website
prevent fraud or misuse
protect the safety of children, young people, volunteers, staff and others
meet our legal, regulatory and financial obligations
respond to complaints
establish, exercise or defend legal claims
We will not use personal information for purposes that are incompatible with the reason it was originally collected unless we are permitted to do so by law.
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Where you have freely given us permission to use your information for a particular purpose.
You can withdraw consent at any time.
Where using your information is necessary to enter into or perform an agreement with you.
Where we need to process information in order to comply with a legal or regulatory requirement.
Where processing is reasonably necessary for the legitimate operation of Level Trust and those interests do not override your rights and freedoms.
This may include administering our charity, communicating with supporters, improving our services, maintaining security and keeping appropriate records.
In exceptional circumstances, we may process information where it is necessary to protect someone’s life or physical safety.
Some information requires additional protection under data protection law.
This may include information about:
health
disability
racial or ethnic origin
religion
sexual orientation
biometric information
other protected characteristics
We will only collect and process this information where it is necessary and where an appropriate lawful condition applies.
Because Level Trust works with children and vulnerable people, we may also process safeguarding information or information relating to criminal convictions where this is necessary and permitted by law.
Appropriate safeguards and access controls will be applied to this information.
We do not sell personal information.
Where necessary, we may share information with trusted organisations including:
website and IT providers
email and communications providers
payment and Direct Debit providers
banks and financial institutions
professional advisers
accountants and auditors
schools, nurseries and educational organisations
organisations helping us deliver charitable services
safeguarding organisations
Disclosure and Barring Service services where appropriate
government departments
HM Revenue & Customs
regulators including the Charity Commission and Information Commissioner’s Office
law enforcement agencies where required
other organisations where disclosure is required by law
We only share information where there is an appropriate reason to do so.
Online donations may be processed by third party payment providers, including providers used for Direct Debit or online payment processing.
These organisations may process personal information as independent data controllers or data processors and may have their own privacy policies.
Some of the technology providers we use may process or store information outside the United Kingdom.
Where this happens, we will take appropriate steps to ensure that personal information continues to receive an appropriate level of protection in accordance with UK data protection law.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, safeguarding, regulatory, accounting and reporting requirements.
Different types of information may therefore be retained for different periods.
For example:
accounting and financial records are normally retained for at least the period required by charity and tax legislation
Gift Aid declarations and associated information are retained for the period required by HMRC
unsuccessful volunteer or employment applications will normally be retained only for a reasonable period after the recruitment process unless there is a legitimate reason to retain them longer
safeguarding records may need to be retained for longer periods in accordance with safeguarding requirements
enquiry information will be retained for as long as necessary to deal with the enquiry and any appropriate follow up
consent records may be retained so that we can demonstrate how and when consent was obtained or withdrawn
Information that is no longer required will be securely deleted, destroyed or anonymised.
We take appropriate technical and organisational measures to protect personal information against:
unauthorised access
loss
destruction
alteration
misuse
accidental disclosure
Access to personal information is restricted to people who reasonably need it to perform their role.
No internet based service can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.
Depending on the circumstances, you may have the right to:
be informed about how your information is used
request access to personal information we hold about you
request correction of inaccurate or incomplete information
request deletion of your personal information
request restriction of how your information is used
object to certain types of processing
request transfer of your information where applicable
withdraw consent where processing is based on consent
raise concerns about certain automated decisions where applicable
These rights are not absolute and some may only apply in particular circumstances.
Level Trust recognises that children and young people require particular protection when their personal information is used.
We aim to collect only information that is necessary for our work and to explain how information will be used in an appropriate and understandable way.
Where necessary, we may obtain permission from a parent or carer.
There may also be circumstances where we need to process or share information without consent in order to meet safeguarding obligations or protect a child or another person from harm.
Where required, we will only send electronic marketing communications where we have an appropriate lawful basis to do so.
You can ask us to stop sending marketing communications at any time.
If you are concerned about how Level Trust has handled your personal information, please contact us first so that we have an opportunity to investigate.
You also have the right to raise a complaint with the Information Commissioner’s Office.
Information about making a complaint can be found at ico.org.uk.
We may update this Privacy Policy from time to time to reflect changes to our activities, website, technology or legal obligations.
The latest version will be published on this website with its most recent review date.
Last updated: 1 October 2026
Under UK data protection law, individuals may have the right to ask Level Trust to delete personal information held about them.
This is commonly known as the right to erasure or the right to be forgotten.
The right is not absolute and there are circumstances where Level Trust may need or be permitted to retain information.
You may have the right to ask us to erase personal information where:
the information is no longer required for the purpose for which it was collected
you previously gave consent and have now withdrawn it
you object to processing based on legitimate interests and there is no overriding reason for us to continue
your information has been processed unlawfully
the information must be deleted to comply with a legal obligation
other circumstances under applicable data protection legislation apply
You may also object to the use of your personal information for direct marketing.
The right to erasure does not apply in every situation.
We may need to keep some or all of your personal information where it is necessary:
to comply with a legal obligation
to retain charity, tax or accounting records
to retain Gift Aid records
for safeguarding purposes
for the establishment, exercise or defence of legal claims
to protect the rights or safety of another person
for certain public interest, research, statistical or archiving purposes where permitted by law
for another lawful reason that means the information cannot yet be deleted
Where only part of your information needs to be retained, we will consider whether the remaining information can be deleted.
Particular consideration will be given to requests involving personal information collected about children and young people.
However, safeguarding or legal requirements may mean that some records must continue to be retained.
You can request deletion of your personal information by contacting Level Trust.
Please provide:
your full name
your contact details
details of the information you would like us to delete
any information that will help us locate your records
Requests can be made through the Contact Us page on leveltrust.org, by telephone or in writing.
Level Trust – Uniform Exchange
Unit 2G
Frasers Plus
Luton
LU1 2TW
Telephone: 07480 753905
You do not need to use the words “right to be forgotten” for us to treat your communication as an erasure request.
We may ask for reasonable information to confirm your identity before deleting personal information.
We will only ask for information that is necessary and proportionate for this purpose.
This is intended to prevent somebody else from fraudulently requesting deletion of your information.
We will respond to a valid request without undue delay and normally within one month.
In certain circumstances, the response period may be extended where a request is particularly complex or where a number of requests have been made.
If an extension is required, we will explain this to you.
Where appropriate, if information has been deleted and we previously disclosed that information to another organisation, we will take reasonable steps to inform relevant recipients of the deletion where required by law.
Third party organisations may have their own legal responsibilities or reasons for retaining information.
Information may remain temporarily within secure backup systems after it has been removed from our active systems.
Where immediate deletion from a backup is not technically possible, the information will remain protected and will not normally be used for any other purpose before it is overwritten or securely deleted.
If we decide that we cannot comply fully or partly with your request, we will explain the reason unless the law prevents us from doing so.
You may also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
For questions about this policy or your personal information, please contact:
Level Trust – Uniform Exchange
Unit 2G
Frasers Plus
Luton
LU1 2TW
Telephone: 07480 753905
Registered charity number: 1178223
I feel extremely honoured to be the CEO of Level Trust.
It is a responsibility that I take very seriously. I spent many years as a senior leader in education working in a variety of settings including: custodial and secure units, mainstream primary and secondary schools and alternative provision.
I have been a part of the Level Trust team since 2021 and my favorite part of my job is working with our amazing staff, trustees and volunteers to support children and families across Luton. In my spare time you will find me walking my four dogs, reading or watching Strictly!
I support the running of our Uniform Exchange and Learning Locker and also work out in our amazing local community and schools to build relationships and reach those in need more directly. My favourite part about my job is using my own life experience to support families and meeting the wonderful next generation of adults. I love hearing individual thoughts and feelings straight from our community and seeing how we can help. I am so passionate about the importance of Level Trusts and its role in our community and I’m excited to see what the future holds.
As a successful HR professional with 20+ years experience at operational and strategic level, my
passion is unlocking the barriers to successful growth for SMEs with people at its core. Fuelled by my
passion and enthusiasm for understanding the needs of people and ensuring this contributes to the
success of business, I firmly believe that people are a business's greatest asset.
I am delighted and honoured to be supporting Level Trust in a people and HR capacity – playing a
part in the charity’s amazing journey and the incredible impact the team are having on the everyday
lives of those most vulnerable in society.
Outside of work, I place family at the heart of everything - nurturing my 14 year old Autistic child to
be the best he can be, and raising money and awareness for the charity Erase Meso – a charity
raising critical funds for Mesothelioma (Asbestos Cancer Research) following my brothers terminal
diagnosis 4 years ago but defying all odds, through clinical immunotherapy trials, now being in
remission.
Fowzia Ahmed is a teacher passionate about creating inclusive environments where young people feel supported and empowered to thrive. As a former Deputy SENDCo, she has extensive experience in safeguarding and SEND. She currently leads Student Leadership and Girls’ Aspirations, developing opportunities that inspire confidence and personal growth. Fowzia is also the founder of Barakah, a community initiative dedicated to empowering the next generation of female leaders.
I’m 28 and from Luton. I have 4 children who are 11, 7, 6 and 6 months. I grew up in Marsh Farm and know the struggles of not having the right uniform.
I enjoy visiting new places, crafting something up and spending time with my family.
I became a trustee for Level Trust because I have a strong love for all the work they do supporting families like my own with everyday problems. I’ve been in that situation myself and now I’m looking to advocate and help others benefit from all the opportunities Level Trust has to offer.
A qualified accountant with extensive experience in financial stewardship, Sharon Esnard serves as a trustee of Level Trust, helping to guide the charity’s strategic direction and ensure robust governance. Sharon is committed to creating a fairer start for children in Luton and uses her professional insight to support Level Trust’s mission of removing barriers to education. Her work reflects a strong belief in the power of practical, compassionate support for families.
Catherine Farrell has been involved in fundraising for over 28 years and has been working with Level Trust since March 2022.
An expert in networking, raising money for special projects, running capital appeals and core funding. Catherine has raised millions of pounds for social welfare projects, community and youth projects, homelessness, hospices and disability charities. She is energetic and passionate about her work and understands the motivation for giving. She is a trust and major donor fundraiser and has also obtained significant funding through national lottery sources.
Rachel Warwick is Chair of Trustees at Level Trust. She has experience in fundraising, marketing, and governance in education and the charity sector. Rachel founded the national holiday hunger charity MakeLunch in 2011 and is currently Director of Mobilisation at Scripture Union. She is passionate about tackling poverty and creating opportunities for children to thrive.
Sufian Sadiq is the Director of Teaching School at Chiltern Learning Trust, with responsibility for overseeing two regional Hub areas in the South East of England. Chiltern Teaching School are one of the largest providers of CPD to the sector nationally.
He is a passionate activist within the educational landscape around race, equity and inclusion. He is a Fellow and Board Member of the Chartered College of Teaching, as well as a Fellow for the Chartered Institute of Educational Assessors.
He plays an active role in numerous charitable organisations as a Trustee and also holds key governance roles within educational organisations.
Mostaque grew up in the Bury Park area of Luton, close to the Kenilworth Road stadium of his beloved Luton Town Football Club, where he holds the position of Community Ambassador.
He runs a local printing company Bartham Press, founded Community Interest Luton, and leads on its various initiatives which seek to better the lives of people in the region.
Mostaque has worked in business and charity for many years. He knows the local area and the people very well, and brings a wealth of knowledge and experience to his ambassador role.
Chris is the Chief Executive of Youthscape, a national youth charity based in Luton. His work has focused on supporting young people’s development in areas like mental and emotional wellbeing.
In his spare time he’s a bit of a Mac nerd and a member of The Magic Circle.
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Anisah graduated from UCL with a degree in Education and Philosophy and started her career in the field of admissions.
She is now Head of Student Experience and Corporate Communications for Luton Sixth Form College and is the youngest female, ethnic minority Head of Department in the history of the college.
Anisah is a strong advocate for Luton and showcases the town on a national platform, something which she describes as a privilege.
Wasim is a passionate solicitor who has grown up in Central Luton. As a Partner at Hannah Solicitors, he has been committed to promoting progression and creating opportunities for the young and upcoming generation.
Whether it’s legal advice, career guidance, or community development, he is always available to make a positive impact.
Wasim has worked with small boutique and large firms bringing together skills from both and is part of a community employment objective to create brighter futures.
Altaf is the Principal and CEO of Luton Sixth Form College, the oldest and one of the largest and best specialist sixth form colleges in the country supporting the dreams of over three thousand highly ambitious young professionals.
Altaf is convinced the future UK Prime Minister will come from Luton Sixth Form College – you read it here first!
I work for Whittaker Plane and alongside Level Trust. I am passionate about helping people and I enjoy working behind the scenes to make sure businesses run smoothly and efficiently. Originally from Chicago, I have now called Luton home for over 15 years. When not working, I can be found with my two kids or inside the pages of a good book.
Mark Plane qualified as a Chartered Accountant with ICAEW in 2011 and founded Whittaker Plane in 2014.
Whittaker Plane Ltd is founded on values of integrity and excellence and supports many businesses and charities to achieve their goals.
Whittaker Plane supports Level Trust with book-keeping, payroll, accounts and advice to the CEO and Trustee board.
As a Luton parent Mark has seen the great work of Level Trust in his children’s schools.
I run the Uniform Exchange and Learning Locker. As a mum with three children, I know what it's like trying to get everything the children need for school. You just get what they need and they grow, it breaks or they lose it! It can be really hard to find the money to replace or buy new things when there’s not much left after you’ve paid your bills. I like helping people and I get to know lots of families on my estate. I'm known as the uniform lady (!) and people say hello when I'm out with my family or walking my dog.
I have spent many years working within the public sector. At 18 years old, I joined the Police Force and spent a number of years policing on the front line. I then moved into education, primarily focussing on safeguarding and supporting children and young people. I have two young children myself, who keep me busy and I love to spend time outdoors exploring with them. You may also find me exercising or with my head in a book.
