Last updated: 1 October 2026
Level Trust respects your right to control how your personal information is used.
Under UK data protection law, you may have the right to ask us to delete personal information that we hold about you. This is known as the right to erasure, and is sometimes referred to as the right to be forgotten.
Level Trust is a registered charity in England and Wales, charity number 1178223.
You can ask Level Trust to delete personal information that we hold about you in certain circumstances.
This right may apply where:
the personal information is no longer necessary for the purpose for which it was originally collected or processed
you previously gave your consent for us to use the information and have now withdrawn that consent
you object to us processing your information and there is no overriding lawful reason for us to continue
your personal information has been processed unlawfully
the information must be deleted to comply with a legal obligation
the information has been used for direct marketing and you object to this use
The right to erasure is not an absolute right and there may be circumstances where we are legally required or permitted to retain your information.
We may be unable to delete some or all of your personal information where retaining it is necessary:
to comply with a legal or regulatory obligation
to maintain financial, accounting or charity records
to comply with HM Revenue & Customs requirements, including records relating to Gift Aid
for safeguarding purposes
to protect the welfare or safety of a child, young person or another individual
for the establishment, exercise or defence of legal claims
to meet contractual obligations
for certain archiving, research or statistical purposes where permitted by law
for another lawful reason which requires us to retain the information
Where we need to retain only part of your information, we will consider whether the remaining information can be deleted.
Level Trust works with children, young people and families, and we recognise that their personal information requires particular protection.
Requests relating to information collected when an individual was a child will be given particular consideration.
However, there may be circumstances where safeguarding, legal or regulatory requirements mean that certain records must continue to be retained.
You can ask us to delete your personal information verbally or in writing.
You do not have to use the words “right to be forgotten” or “right to erasure” for us to consider your request.
To help us locate the correct information, please provide:
your full name
your contact details
details of the information you would like us to delete
any other information that may help us identify the relevant records
You can make a request through the Contact Us page on our website or by contacting:
Level Trust – Uniform Exchange
Unit 2G
Frasers Plus
Luton
LU1 2TW
Telephone: 07480 753905
Website: leveltrust.org
We may need to ask you for reasonable information to confirm your identity before carrying out a deletion request.
This helps us ensure that personal information is not disclosed or deleted at the request of somebody who is not authorised to act on your behalf.
We will only request information that is necessary and proportionate for this purpose.
We will respond to a valid request without undue delay and normally within one calendar month.
For particularly complex requests, or where you have made a number of requests, we may be permitted to extend this period by up to a further two months.
If we require additional time, we will let you know and explain why.
Where we have shared your personal information with another organisation and we are required to erase that information, we will take appropriate steps to inform relevant recipients of the deletion request where required by law.
Other organisations may have their own legal obligations that require them to retain certain information.
Personal information may remain temporarily within secure backup systems after it has been removed from our active systems.
Where information cannot immediately be deleted from a backup for technical reasons, it will remain protected and will not normally be used for any other purpose until the backup is overwritten or the information is permanently deleted.
If we are unable to comply fully or partly with your request, we will explain why, unless the law prevents us from doing so.
Depending on the circumstances, you may have the right to ask us to restrict the way your information is used instead.
If you are unhappy with how we have handled your personal information or your request for deletion, please contact Level Trust so that we can investigate your concern.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.
Further information is available at ico.org.uk.
We may update this policy from time to time to reflect changes to our activities, legal obligations or data protection requirements.
The latest version will always be published on our website.
For questions about this policy or the personal information we hold about you, please contact:
Level Trust – Uniform Exchange
Unit 2G
Frasers Plus
Luton
LU1 2TW
Telephone: 07480 753905
Registered charity number: 1178223
I feel extremely honoured to be the CEO of Level Trust.
It is a responsibility that I take very seriously. I spent many years as a senior leader in education working in a variety of settings including: custodial and secure units, mainstream primary and secondary schools and alternative provision.
I have been a part of the Level Trust team since 2021 and my favorite part of my job is working with our amazing staff, trustees and volunteers to support children and families across Luton. In my spare time you will find me walking my four dogs, reading or watching Strictly!
I support the running of our Uniform Exchange and Learning Locker and also work out in our amazing local community and schools to build relationships and reach those in need more directly. My favourite part about my job is using my own life experience to support families and meeting the wonderful next generation of adults. I love hearing individual thoughts and feelings straight from our community and seeing how we can help. I am so passionate about the importance of Level Trusts and its role in our community and I’m excited to see what the future holds.
As a successful HR professional with 20+ years experience at operational and strategic level, my
passion is unlocking the barriers to successful growth for SMEs with people at its core. Fuelled by my
passion and enthusiasm for understanding the needs of people and ensuring this contributes to the
success of business, I firmly believe that people are a business's greatest asset.
I am delighted and honoured to be supporting Level Trust in a people and HR capacity – playing a
part in the charity’s amazing journey and the incredible impact the team are having on the everyday
lives of those most vulnerable in society.
Outside of work, I place family at the heart of everything - nurturing my 14 year old Autistic child to
be the best he can be, and raising money and awareness for the charity Erase Meso – a charity
raising critical funds for Mesothelioma (Asbestos Cancer Research) following my brothers terminal
diagnosis 4 years ago but defying all odds, through clinical immunotherapy trials, now being in
remission.
Fowzia Ahmed is a teacher passionate about creating inclusive environments where young people feel supported and empowered to thrive. As a former Deputy SENDCo, she has extensive experience in safeguarding and SEND. She currently leads Student Leadership and Girls’ Aspirations, developing opportunities that inspire confidence and personal growth. Fowzia is also the founder of Barakah, a community initiative dedicated to empowering the next generation of female leaders.
I’m 28 and from Luton. I have 4 children who are 11, 7, 6 and 6 months. I grew up in Marsh Farm and know the struggles of not having the right uniform.
I enjoy visiting new places, crafting something up and spending time with my family.
I became a trustee for Level Trust because I have a strong love for all the work they do supporting families like my own with everyday problems. I’ve been in that situation myself and now I’m looking to advocate and help others benefit from all the opportunities Level Trust has to offer.
A qualified accountant with extensive experience in financial stewardship, Sharon Esnard serves as a trustee of Level Trust, helping to guide the charity’s strategic direction and ensure robust governance. Sharon is committed to creating a fairer start for children in Luton and uses her professional insight to support Level Trust’s mission of removing barriers to education. Her work reflects a strong belief in the power of practical, compassionate support for families.
Catherine Farrell has been involved in fundraising for over 28 years and has been working with Level Trust since March 2022.
An expert in networking, raising money for special projects, running capital appeals and core funding. Catherine has raised millions of pounds for social welfare projects, community and youth projects, homelessness, hospices and disability charities. She is energetic and passionate about her work and understands the motivation for giving. She is a trust and major donor fundraiser and has also obtained significant funding through national lottery sources.
Rachel Warwick is Chair of Trustees at Level Trust. She has experience in fundraising, marketing, and governance in education and the charity sector. Rachel founded the national holiday hunger charity MakeLunch in 2011 and is currently Director of Mobilisation at Scripture Union. She is passionate about tackling poverty and creating opportunities for children to thrive.
Sufian Sadiq is the Director of Teaching School at Chiltern Learning Trust, with responsibility for overseeing two regional Hub areas in the South East of England. Chiltern Teaching School are one of the largest providers of CPD to the sector nationally.
He is a passionate activist within the educational landscape around race, equity and inclusion. He is a Fellow and Board Member of the Chartered College of Teaching, as well as a Fellow for the Chartered Institute of Educational Assessors.
He plays an active role in numerous charitable organisations as a Trustee and also holds key governance roles within educational organisations.
Mostaque grew up in the Bury Park area of Luton, close to the Kenilworth Road stadium of his beloved Luton Town Football Club, where he holds the position of Community Ambassador.
He runs a local printing company Bartham Press, founded Community Interest Luton, and leads on its various initiatives which seek to better the lives of people in the region.
Mostaque has worked in business and charity for many years. He knows the local area and the people very well, and brings a wealth of knowledge and experience to his ambassador role.
Chris is the Chief Executive of Youthscape, a national youth charity based in Luton. His work has focused on supporting young people’s development in areas like mental and emotional wellbeing.
In his spare time he’s a bit of a Mac nerd and a member of The Magic Circle.
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Anisah graduated from UCL with a degree in Education and Philosophy and started her career in the field of admissions.
She is now Head of Student Experience and Corporate Communications for Luton Sixth Form College and is the youngest female, ethnic minority Head of Department in the history of the college.
Anisah is a strong advocate for Luton and showcases the town on a national platform, something which she describes as a privilege.
Wasim is a passionate solicitor who has grown up in Central Luton. As a Partner at Hannah Solicitors, he has been committed to promoting progression and creating opportunities for the young and upcoming generation.
Whether it’s legal advice, career guidance, or community development, he is always available to make a positive impact.
Wasim has worked with small boutique and large firms bringing together skills from both and is part of a community employment objective to create brighter futures.
Altaf is the Principal and CEO of Luton Sixth Form College, the oldest and one of the largest and best specialist sixth form colleges in the country supporting the dreams of over three thousand highly ambitious young professionals.
Altaf is convinced the future UK Prime Minister will come from Luton Sixth Form College – you read it here first!
I work for Whittaker Plane and alongside Level Trust. I am passionate about helping people and I enjoy working behind the scenes to make sure businesses run smoothly and efficiently. Originally from Chicago, I have now called Luton home for over 15 years. When not working, I can be found with my two kids or inside the pages of a good book.
Mark Plane qualified as a Chartered Accountant with ICAEW in 2011 and founded Whittaker Plane in 2014.
Whittaker Plane Ltd is founded on values of integrity and excellence and supports many businesses and charities to achieve their goals.
Whittaker Plane supports Level Trust with book-keeping, payroll, accounts and advice to the CEO and Trustee board.
As a Luton parent Mark has seen the great work of Level Trust in his children’s schools.
I run the Uniform Exchange and Learning Locker. As a mum with three children, I know what it's like trying to get everything the children need for school. You just get what they need and they grow, it breaks or they lose it! It can be really hard to find the money to replace or buy new things when there’s not much left after you’ve paid your bills. I like helping people and I get to know lots of families on my estate. I'm known as the uniform lady (!) and people say hello when I'm out with my family or walking my dog.
I have spent many years working within the public sector. At 18 years old, I joined the Police Force and spent a number of years policing on the front line. I then moved into education, primarily focussing on safeguarding and supporting children and young people. I have two young children myself, who keep me busy and I love to spend time outdoors exploring with them. You may also find me exercising or with my head in a book.
