Last updated: 1 October 2026
These Terms and Conditions govern your use of leveltrust.org.
By using this website, you agree to these Terms and Conditions.
If you do not agree with them, please do not use the website.
This website is operated by Level Trust.
Level Trust is a registered charity in England and Wales, charity number 1178223.
Our contact details are:
Level Trust – Uniform Exchange
Unit 2G
Frasers Plus
Luton
LU1 2TW
Telephone: 07480 753905
You may use this website for lawful purposes and to find out about Level Trust, our charitable work, services, volunteering, fundraising, events and ways to support us.
You must not use the website:
for any unlawful or fraudulent purpose
to deliberately introduce viruses, malware or other harmful material
to attempt to gain unauthorised access to the website or its servers
to interfere with the proper operation or security of the website
to collect information about other users without authority
to impersonate another person
in any way that could damage Level Trust or another person or organisation
We may restrict access to the website where we reasonably believe it is being misused.
We take reasonable care to ensure that information published on this website is accurate and up to date.
However, information is provided for general information purposes and may change from time to time.
We cannot guarantee that all information will always be complete, accurate or current.
Information on this website should not be treated as professional legal, financial, medical, educational or other professional advice.
Where you require specific support, please contact Level Trust or an appropriate professional or organisation.
Information about our programmes, services and eligibility requirements is provided for general guidance.
Availability may depend on factors including:
available funding
stock levels
programme capacity
location
eligibility
referrals
safeguarding requirements
available volunteers and staff
Information on the website does not guarantee that a particular service, item or programme will be available.
Donations made to Level Trust are used to support our charitable purposes and activities.
Unless a donation is made in response to a specific restricted appeal, Level Trust may use donations wherever the need is greatest within its charitable objectives.
Where a donation is made for a specifically restricted purpose, we will seek to use it for that purpose in accordance with applicable charity law.
Online payments and donations may be processed through third party payment providers.
When using a payment provider, you may also be subject to that provider’s terms, privacy policy and security procedures.
Level Trust does not normally receive or retain complete payment card or bank account credentials where they are processed directly by the payment provider.
If you set up a regular or recurring donation, payments will continue according to the frequency and amount selected until the arrangement is cancelled.
You may cancel future recurring payments through the relevant payment provider or by contacting us.
Cancelling a recurring donation will not normally reverse payments that have already been correctly processed.
Charitable donations are generally treated as gifts to Level Trust.
If you believe that:
a donation has been made in error
the wrong amount has been taken
a duplicate payment has been processed
an unauthorised payment has been made
please contact us as soon as reasonably possible.
Requests will be considered according to the circumstances, applicable law and the terms of the relevant payment provider.
Nothing in these Terms affects any statutory rights you may have.
Where available, you may be asked whether Level Trust can claim Gift Aid on your donation.
You are responsible for ensuring that any Gift Aid declaration you make is accurate and that you meet the applicable HM Revenue & Customs requirements.
Please tell us if your circumstances change and your declaration is no longer valid.
If you undertake fundraising on behalf of Level Trust, you must act lawfully, safely and responsibly.
Unless specifically agreed otherwise in writing, independent fundraisers are responsible for organising their own activities and obtaining any licences, permissions, insurance or other approvals required.
You must not suggest that you are an employee or authorised representative of Level Trust unless we have expressly agreed this.
Submitting a volunteer application does not guarantee that you will be offered a volunteering position.
Volunteer appointments may be subject to:
application review
interviews or discussions
satisfactory references
identity checks
safeguarding checks
Disclosure and Barring Service checks where appropriate
training
suitability for the relevant role
Level Trust reserves the right to decline an application where it considers this appropriate.
Volunteer roles do not create an employment relationship unless expressly agreed otherwise in writing.
The welfare and safety of children and young people is important to Level Trust.
People participating in activities or volunteering with Level Trust may be required to comply with our safeguarding policies, codes of conduct and reasonable instructions.
Where we believe that a child, young person or other individual may be at risk of harm, information may be shared with appropriate authorities or safeguarding organisations where necessary and lawful.
You are responsible for ensuring that information you submit through this website is accurate to the best of your knowledge.
You must not knowingly provide false, misleading or fraudulent information.
Where you provide information about another person, such as a referee, you should ensure that you have an appropriate reason to provide their details and that they are aware their information is being supplied to us.
Personal information submitted through the website will be handled in accordance with our Privacy Policy.
Unless otherwise stated, the content of this website belongs to Level Trust or is used with the permission of the relevant rights holder.
This includes:
text
photographs
graphics
branding
logos
videos
downloadable documents
website design and content
You may view and print reasonable portions of the website for personal, educational or non commercial use.
You must not reproduce, republish, modify, sell or commercially exploit our content without permission unless permitted by law.
Some website content may include photographs, quotations or stories about people who have received support from Level Trust.
These materials must not be copied, republished or used out of context in a manner that could identify, embarrass, exploit or cause harm to an individual.
Our website may contain links to third party websites or services.
These links are provided for convenience and information.
Level Trust does not control third party websites and is not responsible for their content, availability, security, privacy practices or terms of use.
A link does not necessarily mean that Level Trust endorses the organisation, service or content concerned.
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted access.
We may temporarily suspend or restrict the website for:
maintenance
security
technical problems
upgrades
circumstances outside our reasonable control
We are not responsible for losses caused solely by temporary website unavailability where we have taken reasonable steps to maintain the service.
We take reasonable measures to maintain website security but cannot guarantee that the website will always be completely free from viruses or other harmful material.
You are responsible for using appropriate security software and protecting your own devices.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
To the extent permitted by law, Level Trust will not be responsible for indirect or consequential losses arising solely from the use of, or inability to use, this website.
We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.
Use of personal information is governed by our Privacy Policy.
Information about cookies and similar technologies is contained in our Cookie Policy.
You can manage optional cookies using the consent controls available on the website.
We may update these Terms and Conditions from time to time.
Changes will take effect when the revised version is published on this website.
The date at the top of this page shows when the Terms were most recently updated.
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute relating to these Terms will be subject to the jurisdiction of the courts of England and Wales, subject to any rights you may have as a consumer to bring proceedings elsewhere.
If you have any questions about these Terms and Conditions, please contact:
Level Trust – Uniform Exchange
Unit 2G
Frasers Plus
Luton
LU1 2TW
Telephone: 07480 753905
Registered charity number: 1178223
I feel extremely honoured to be the CEO of Level Trust.
It is a responsibility that I take very seriously. I spent many years as a senior leader in education working in a variety of settings including: custodial and secure units, mainstream primary and secondary schools and alternative provision.
I have been a part of the Level Trust team since 2021 and my favorite part of my job is working with our amazing staff, trustees and volunteers to support children and families across Luton. In my spare time you will find me walking my four dogs, reading or watching Strictly!
I support the running of our Uniform Exchange and Learning Locker and also work out in our amazing local community and schools to build relationships and reach those in need more directly. My favourite part about my job is using my own life experience to support families and meeting the wonderful next generation of adults. I love hearing individual thoughts and feelings straight from our community and seeing how we can help. I am so passionate about the importance of Level Trusts and its role in our community and I’m excited to see what the future holds.
As a successful HR professional with 20+ years experience at operational and strategic level, my
passion is unlocking the barriers to successful growth for SMEs with people at its core. Fuelled by my
passion and enthusiasm for understanding the needs of people and ensuring this contributes to the
success of business, I firmly believe that people are a business's greatest asset.
I am delighted and honoured to be supporting Level Trust in a people and HR capacity – playing a
part in the charity’s amazing journey and the incredible impact the team are having on the everyday
lives of those most vulnerable in society.
Outside of work, I place family at the heart of everything - nurturing my 14 year old Autistic child to
be the best he can be, and raising money and awareness for the charity Erase Meso – a charity
raising critical funds for Mesothelioma (Asbestos Cancer Research) following my brothers terminal
diagnosis 4 years ago but defying all odds, through clinical immunotherapy trials, now being in
remission.
Fowzia Ahmed is a teacher passionate about creating inclusive environments where young people feel supported and empowered to thrive. As a former Deputy SENDCo, she has extensive experience in safeguarding and SEND. She currently leads Student Leadership and Girls’ Aspirations, developing opportunities that inspire confidence and personal growth. Fowzia is also the founder of Barakah, a community initiative dedicated to empowering the next generation of female leaders.
I’m 28 and from Luton. I have 4 children who are 11, 7, 6 and 6 months. I grew up in Marsh Farm and know the struggles of not having the right uniform.
I enjoy visiting new places, crafting something up and spending time with my family.
I became a trustee for Level Trust because I have a strong love for all the work they do supporting families like my own with everyday problems. I’ve been in that situation myself and now I’m looking to advocate and help others benefit from all the opportunities Level Trust has to offer.
A qualified accountant with extensive experience in financial stewardship, Sharon Esnard serves as a trustee of Level Trust, helping to guide the charity’s strategic direction and ensure robust governance. Sharon is committed to creating a fairer start for children in Luton and uses her professional insight to support Level Trust’s mission of removing barriers to education. Her work reflects a strong belief in the power of practical, compassionate support for families.
Catherine Farrell has been involved in fundraising for over 28 years and has been working with Level Trust since March 2022.
An expert in networking, raising money for special projects, running capital appeals and core funding. Catherine has raised millions of pounds for social welfare projects, community and youth projects, homelessness, hospices and disability charities. She is energetic and passionate about her work and understands the motivation for giving. She is a trust and major donor fundraiser and has also obtained significant funding through national lottery sources.
Rachel Warwick is Chair of Trustees at Level Trust. She has experience in fundraising, marketing, and governance in education and the charity sector. Rachel founded the national holiday hunger charity MakeLunch in 2011 and is currently Director of Mobilisation at Scripture Union. She is passionate about tackling poverty and creating opportunities for children to thrive.
Sufian Sadiq is the Director of Teaching School at Chiltern Learning Trust, with responsibility for overseeing two regional Hub areas in the South East of England. Chiltern Teaching School are one of the largest providers of CPD to the sector nationally.
He is a passionate activist within the educational landscape around race, equity and inclusion. He is a Fellow and Board Member of the Chartered College of Teaching, as well as a Fellow for the Chartered Institute of Educational Assessors.
He plays an active role in numerous charitable organisations as a Trustee and also holds key governance roles within educational organisations.
Mostaque grew up in the Bury Park area of Luton, close to the Kenilworth Road stadium of his beloved Luton Town Football Club, where he holds the position of Community Ambassador.
He runs a local printing company Bartham Press, founded Community Interest Luton, and leads on its various initiatives which seek to better the lives of people in the region.
Mostaque has worked in business and charity for many years. He knows the local area and the people very well, and brings a wealth of knowledge and experience to his ambassador role.
Chris is the Chief Executive of Youthscape, a national youth charity based in Luton. His work has focused on supporting young people’s development in areas like mental and emotional wellbeing.
In his spare time he’s a bit of a Mac nerd and a member of The Magic Circle.
-
Anisah graduated from UCL with a degree in Education and Philosophy and started her career in the field of admissions.
She is now Head of Student Experience and Corporate Communications for Luton Sixth Form College and is the youngest female, ethnic minority Head of Department in the history of the college.
Anisah is a strong advocate for Luton and showcases the town on a national platform, something which she describes as a privilege.
Wasim is a passionate solicitor who has grown up in Central Luton. As a Partner at Hannah Solicitors, he has been committed to promoting progression and creating opportunities for the young and upcoming generation.
Whether it’s legal advice, career guidance, or community development, he is always available to make a positive impact.
Wasim has worked with small boutique and large firms bringing together skills from both and is part of a community employment objective to create brighter futures.
Altaf is the Principal and CEO of Luton Sixth Form College, the oldest and one of the largest and best specialist sixth form colleges in the country supporting the dreams of over three thousand highly ambitious young professionals.
Altaf is convinced the future UK Prime Minister will come from Luton Sixth Form College – you read it here first!
I work for Whittaker Plane and alongside Level Trust. I am passionate about helping people and I enjoy working behind the scenes to make sure businesses run smoothly and efficiently. Originally from Chicago, I have now called Luton home for over 15 years. When not working, I can be found with my two kids or inside the pages of a good book.
Mark Plane qualified as a Chartered Accountant with ICAEW in 2011 and founded Whittaker Plane in 2014.
Whittaker Plane Ltd is founded on values of integrity and excellence and supports many businesses and charities to achieve their goals.
Whittaker Plane supports Level Trust with book-keeping, payroll, accounts and advice to the CEO and Trustee board.
As a Luton parent Mark has seen the great work of Level Trust in his children’s schools.
I run the Uniform Exchange and Learning Locker. As a mum with three children, I know what it's like trying to get everything the children need for school. You just get what they need and they grow, it breaks or they lose it! It can be really hard to find the money to replace or buy new things when there’s not much left after you’ve paid your bills. I like helping people and I get to know lots of families on my estate. I'm known as the uniform lady (!) and people say hello when I'm out with my family or walking my dog.
I have spent many years working within the public sector. At 18 years old, I joined the Police Force and spent a number of years policing on the front line. I then moved into education, primarily focussing on safeguarding and supporting children and young people. I have two young children myself, who keep me busy and I love to spend time outdoors exploring with them. You may also find me exercising or with my head in a book.
